a) Power of revocation

 

A two-week revocation right is entitled to the customer if he is a private person not acting in the name of a company. The period of revocation begins at the earliest the day after receipt of the item and the instructions in text form (e.g. by letter, fax or email). To observe the period of revocation, the revocation must be mailed or the item returned punctually. The revocation is to be emailed to info (at) pearc.de or mailed to:

HyperMegaNet GmbH

Department RMA

Winsbergring 42

22525Hamburg

Deutschland/Germany

 

 b) Consequences of Cancellation

In the event that a cancellation is valid, the services received by both parties to the contract are to be returned and if applicable, any benefits derived (e.g. interest) are also to be returned. If the customer is unable to return the services he has received in full, or is only able to return the goods in an impaired condition, the customer must compensate PearC for the difference in value where necessary. This shall not apply if the deterioration in the goods is solely attributable to an inspection of the goods by the other party to the contract as would have been possible had that party purchased the goods in a shop. Moreover, the other party to the contract will not have to compensate PearC for any drop in value of the goods returned if that party has not used the goods as if fully owned and refrains from doing anything detrimental to the value of the goods. Items that can be sent as parcels are to be returned. Items that cannot be returned as parcels will be collected from the customer. The customer shall bear the cost of returning the goods if the goods supplied are those that he or she ordered and the price of the goods to be returned does not exceed 40 Euros, or if the price of the goods exceeds 40 Euros and the customer has not yet rendered the payment or made a contractually arranged partial payment at the point in time at which he or she cancels the order. Otherwise, the customer shall not be required to pay for the return of the goods. The customer must fulfill any obligatory payments to PearC within 30 days of the date of cancellation or the return of the goods.

c.) Returns and refunds 

Because PearC computers are not always returned to us with sufficient care or with all accessories, significant depreciations in value occasionally arise, that we unfortunately must bill to our customer, i.e. deduct the amount from your refund. Following are examples for refunds of returned merchandise:

100% Refund:

• Packaging intact, styrofoam undamaged
• PearC computer free of scratches or dents and fully functional
• Accessories, such as cables, instruction manuals, monitor adapters, etc. are complete and intact

90% Refund:

• Styrofoam, packaging not intact

50-80% Refund:

• PearC is returned with scratches or dents
• Functionality is impaired
• Accessories, such as cables, instruction manuals, monitor adapters, etc. no longer complete or intact

 

 

Special Note:

Your right of revocation expires early if your contracting party (PearC) began the execution of services before the end of revocation period at your express agreement or you specifically forwent it.
If the software or operating system USB-Stick are unwrapped, the right to cancel is annulled. As PearCs are only sold in conjunction with software, PearC charges the full price for the software. Software already opened by the customer is excluded from the refund. Since PearCs are only sold together with software, we calculate the full price of opened software: Mac OS X Lion* USB-Stick 59 Euro (excluding possible incidental shipping costs).

 

End of the Cancellation Policy